The word is everywhere, and rarely well defined. The idea is simple, and it changes a lot for a business.
You do not give it a single command, you hand it a goal. It decides the steps, uses tools, and stops once the goal is reached.
Break the goal into steps.
Use your tools: ERP, data, the web.
Read the outcome of each action.
Adapt the next step, until the goal is met.
If it only talks, it is a chatbot. If it acts on your systems to reach a goal, it is an agent. Many tools sold as "agents" are just chatbots with extra features.
Not "AI everywhere". An agent that saves two hours a week on a tedious task, without touching a critical decision, beats a big project that never ships.
saint-jean.co · scoping the right first agent, and funding it.